Terms & Conditions

FAQ

  • Online Order once confirmed by customer, refunds are not applicable to ALL transactions.
  • Refund / Return are not applicable to online printing on photo and doucment, perosnalise gift items, photo books, and trade items.  “Online Printing Quality Guarantee": if you are not completely satisfied with your photos ,please bring along the photos and the e-receipt to the any Fotomax outlet within 10 days (from pick-up date) for reprint. Delivery Charges cannot be refunded circumstance.
  •  Our serivces will not produce orders, if the files contain anything related to infringement of intellectual property right .
  • Offer cannot be used in conjunction with other promotional offers, discount and cash coupons.

2.1.1 How to order photo?

Please login first, then click "My Album". After the images that you want to print, click "Order Album Photo".

 

Fill in the print size and quantity, then click "Continue". You can also select printing all the images with the same size and quantity by using the tool box at the top. To delete any single image, just click the "Delete" button below each image.

Select Pick-Up method:

(i) Select Fotomax, and then choose the designated outlet. (Please check the opening hours of your selected outlet)

(ii) Select Mailing service and fill in the mailing details.

Fill in customer's and recipient's information. If you choose mailing service, please fill in the mailing details.

Confirm all the order information and click "Pay" to proceed to payment.

Click "Continue" to go to the secured payment platform of "PayDollar (Hong Kong) Ltd." and proceed with credit payment.

After order confirmation, an e-receipt will be sent to your submitted email address. Order details including pick-up time and outlet and order information will be listed in the e-receipt. Please keep the e-receipt for order reference. Besides, we suggest you to print the e-receipt out and bring along with you for order pick-up

 

2.1.2 What is the minimum resolution required for printing photos?

Photo quality is in proportion to the resolution of image file. It is important to ensure that the image file reaches the min. resolution for printing the photo size required. Please refer to the resolution table below for minimum printing quality recommendation.

 

Product

Image Size
(Inch)

The Best Resolution
(Pixels)

Minimum Resolution
(Pixels)

1.5"x2" Digital Photo 8 pcs

1.5 x 2

450 x 600

270 x 360

2R

2.5 x 3.5

750 x 1050

450 x 630

3R

3.5 x 5

1050 x 1500

630 x 900

4D (4.5"x6")

4.5 x 6

1350 x 1800

810 x 1080

4R

4 x 6

1200 x 1800

720 x 1080

5R

5 x 7

1500 x 2100

900 x 1260

6R

6 x 8

1800 x 2400

1080 x 1440

8R

8 x 10

2400 x 3000

1440 x 1800

8F

8 x 12

2400 x 3600

1440 x 2160

Photo Mouse Pad

6 x 8

1800 x 2400

1080 x 1440

Photo Mug

3 x 5.25

900 x 1575

540 x 945

4R 3D Photo with Frame

4 x 6

1200 x 1800

720 x 1080

Aluminum Bottle 600ml

3 x 5.25

900 x 1575

540 x 945

Aluminum Sport Bottle 400ml

3 x 5.25

900 x 1575

540 x 945

Softy Cushion

8.25 x 11.68

2475 x 3504

1485 x 2103

Multi-purposes Shoulder Bag

7.5 x 10.5

2250 x 3150

1350 x 1890

Puzzle 120pcs w/ Frame

7.7 x 11.4

2310 x 3420

1386 x 2052

Metal Compact Mirror

2.36 x 2.36

708 x 708

425 x 425

Metal Card Holder

1.93 x 3.46

579 x 1038

348 x 623

Laser Crystal Glass Key Ring

2.5 x 2.5

700 x 700

450 x 450

A3 Poster

12 x 16.5

2400 x 3300

-

Memo Pad (Large)

3.55 x 4.88

710 x 976

-

Memo Pad (Small)

2.85 x 3

570 x 600

-

Notebook (Mono Color Inside)

4 x 4.5

800 x 900

-

Sketch Book

4 x 6

800 x 1200

-

Coloring Book

4 x 6

800 x 1200

-

Bookmark Set

2 x 2

400 x 400

-

Postcard Set

4.5 x 6

900 x 1200

-

Wall Mount Calendar

12 x 16.5

2400 x 3300

-

Desktop Calendar

3.5 x 5

700 x 1000

-

X'mas Greeting Card

3.5 x 5

700 x 1000

-

A3 Mega Mat

11.7 x 16.5

2400 x 3300

-

AvatarOn SwitchCover

 

 3.4 x 3.4

 1016 x 1016

 -

 

What kind of image file I can upload?

Only the JPEG format is accepted by the online album. Thus, please make sure if your image file is in JPEG format before upload.

 

2.1.3 Is there any minimum order quantity?

There is no minimum requirement on printing quantity. Yet, all printing orders must be of HK$20 or above.

2.1.4 Photo Cropping of Print from Digital Media

Most digital cameras capture images in the ratio of 4:3. If we print these digital images on traditional photo paper which is in the radio of 3:2, there will be cropping of the images. You can choose one of the following ways to print the photos out.

 

Fill-In

Fully cover the photo paper with the digital images. However, the upper and lower part of the images will be cropped away (example from landscape image).

 

Fit-In

Print the whole digital image on the photo paper.

 

Direct Out

If you do not need our adjustment of color and contrast for your digital file, please select "Direct Out". However, please note that the color and contrast of digital file view on monitor may not be the same as that printed on photo paper.

 

2.1.5 When can the order be pick-up?

Production Lead-time (Excluding photo premiums):

Order Time

Earliest Pick-up Time

Fotomax

Before 0:00 midnight

3:00 pm, next working day

After 0:00 midnight

3:00 pm, next working day

e.g. order on 1 Nov, pickup on 2 Nov  

Mail

Before 9:00 am

Send on next working day

After 9:00 am

Send on follow of next working day


Production Lead-time of Photo Gift (Mailing services is NOT available):

Product

Working Day
(Order before 9:00a.m.)

Cartoon Frame

4 days

Photo Mug

7 days

Aluminum Bottle

7 days

Photo Mouse Pad

9 days

Paper Items

9 days

Cloth Items

7 days

Puzzle 120pcs w/ Frame

9 days

Metal Compact Mirror

9 days

Metal Card Holder

9 days

 

 

2.1.6 How to change my password?

You can pick up your order at any Fotomax outlets or, by mail. If you choose to pick up at Fotomax Stores, you can also have someone to pick up the order for you. For self-pick-up, we suggest you to:

>Print and bring along the e-receipt to the selected outlet and, present to shop staff for pick up verification. Or,

Provide the customer name, contact phone number and order number for verification. After checking the orders, just sign at the delivery note and it is done. Please click here to check Fotomax outlets' detail address, phone number and opening hours.

 

2.1.7 Online Printing – Price List

Please refer "Print List of Online Printing"

 

2.1.8 Redeem Online via Shop Coupon (i.e. LaiSee)

Step 1

To redeem "LaiSee" via shop coupon, please remove the silver ink cover, and get the "online redemption code"

 

Step2 

Coupon Holder required to visit related redemption product, then select "Personalized" to complete the design, and place the item to shopping cart.

Remarks: For redemption of "LaiSee" and "YearAlbum", redemption required to be one of a time, if customer wishes to complete multiple designs, please separate different orders.

 

1. Select "Use Coupon / Prepaid Card" at Payment Option at checkout page

2. Input the code from your source such as LaiSee Coupon, YearAlbum Coupon, EDM Offer or Prize...

3. Press "ADD" Button and then Press "Continue"

 

The price will be updated and calculated the correct amount.

 

PAY ONLINE (NEXT DAY PICK UP)

 

EARLIEST PICK-UP TIME

Customer can pick up the order at selected shop earliest at 3:00 p.m. on the next day after completion of online payment.

Order cut-off time for “Next Day Pick Up” service is 23:59 every day. Order date for order placed after 12:00 mid-night will be updated to next day and pick up date will be updated to the next day of the order date accordingly.

In case the next day of order date is a non-busines day of the selected shop, pick up date will be deferred to 3:00 p.m. of the next business day.

Service charge for “Next Day Pick Up” online printing service will be based on photo printing charge of website.

 

UPLOAD METHODS

Print photo by uploading directly through your computer. Also available for

Facebook, Google Photos, Dropbox, uHub Plus

Min. charge HK$20 for online photo printing. Min. 12 pieces 4R photo for package redemption.

 

Remarks:

Shop D&P promotion are not applicable to Online Printing Services.

Only Fotogram square photo can be selected for square image (ratio 1:1). Traditional photo size is not available (2R, 3R, 4R, 4D, 6R, 8R, 8F).

Max. 300 images per upload and max. 16MB per image.

All uploaded images will be compressed without affecting output quality.

Each order can be divided into several sub-order. Max. upload 1600MB per sub-order

 

PAY AT SHOP

 

UPLOAD METHODS

Print photo by uploading directly through your computer. Also available for

Facebook, Google Photos, Dropbox, uHub Plus

- Min. charge HK$20 for online photo printing (pay at shop).

 

REMARKS:

Square Image (ratio 1:1) can be seleted print at Fotogram Format, Classic Printing format such as (2R, 3R, 4R, 4D, 6R, 8R, 8F) cannot be selected.

If payment cannot be made within 48 hours after order time at selected shop, the order will be cancelled and deleted, customers have to place a new order instead.

Minimum order amount for shop printing at shop is HK$20.

Order pick up time will be confirmed after payment has been made at shop.

This order amount will be based on service charge of selected shop.

This order will not be processed until payment had been made.

 

PAY ONLINE (SAME DAY PICK UP)

 

EARLIEST PICK-UP TIME

Customer can pick up the order at selected shop in as short as 2 hours after completion of online payment.

Earliest pick up time is 2 hours after the business hour of selected shop starts.

Order cut-off time for “Same Day Pick Up” service is 2.5 hours before the business hour of selected shop ends.

Shops available for “Same Day Pick Up” service will be shown on website when customer use this service.

Service charge for “Same Day Pick Up” online printing service will be based on photo printing charge of selected shop.

 

 

 

UPLOAD METHODS

Print photo by uploading directly through your computer. Facebook, Google Photos, Dropbox, uHub Plus

Min. charge HK$20 for online photo printing.

 

 

Remarks:

Express Service items incl.(2R, 3R, 4R, 4D, 5R, 6R Glossy Photo) & ID Photo Glossy 8 pcs

Shop D&P promotion are not applicable to Online Printing Services.

Only Fotogram square photo can be selected for square image (ratio 1:1). Traditional photo size is not available (2R, 3R, 4R, 4D, 6R, 8R, 8F).

Max. 50-300 images per upload and max. 16MB per image, depending on the selected shop.

All uploaded images will be compressed without affecting output quality.

Each order can be divided into several sub-order. Max. upload 1600MB per sub-order.

 

Pay Online (Next Day Pick up)

Earliest Pick-Up Time

  • Customer can pick up the order at selected shop earliest at 3:00 p.m. on the next day after completion of online payment.
  • Order cut-off time for “Next Day Pick Up” service is 23:59 everyday. Order date for order placed after 12:00 mid-night will be updated to next day and pick up date will be updated to the next day of the order date accordingly.
  • In case the next day of order date is a non-busines day of the selected shop, pick up date will be defered to 3:00 p.m. of the next business day.
  • Service charge for “Next Day Pick Up” online printing service will be based on photo printing charge of website.

Upload Methods

Print photo by uploading directly through your computer. You can also upload photos from your online album in Fotomax. Also available for
•  Dropbox   • Google Photos  •  uHub Plus 

Remarks:

  • Min. charge HK$20 for online photo printing. 
  • Shop D&P promotion are not applicable to Online Printing Services.
  • Only Fotogram square photo can be selected for square image (ratio 1:1). Traditional photo size is not available (2R, 3R, 4R, 4D, 6R, 8R, 8F). 
  • Max. 300 images per upload and max. 16MB per image.
  • All uploaded images will be compressed without affecting output quality.
  • Each order can be divided into several sub-order. Max. upload 1600MB per sub-order

Pay at Shop

Upload Methods

Print photo by uploading directly through your computer. You can also upload photos from your online album in Fotomax. Also available for 
•  Dropbox   •  Google Photos  • uHub Plus

Remarks:

  • Min. charge HK$20 for online photo printing (pay at shop).
  • Square Image (ratio 1:1) can be seleted print at Fotogram Format, Classic Printing format such as (2R, 3R, 4R, 4D, 6R, 8R, 8F) cannot be selected.
  • If payment cannot be made within 48 hours after order time at selected shop, the order will be cancelled and deleted, customers have to place a new order instead.
  • Minimum order amount for shop printing at shop is HK$20.
  • Order pick up time will be confirmed after payment has been made at shop.
  • This order amount will be based on service charge of selected shop.
  • This order will not be processed until payment had been made.

Pay Online (Same day Pick up)

Earliest Pick-Up Time

  • Customer can pick up the order at selected shop in as short as 2 hours after completion of online payment.
  • Earliest pick up time is 2 hours after the business hour of selected shop starts.
  • Order cut-off time for “Same Day Pick Up” service is 2.5 hours before the business hour of selected shop ends.
  • Shops available for “Same Day Pick Up” service will be shown on website when customer use this service.
  • Service charge for “Same Day Pick Up” online printing service will be based on photo printing charge of selected shop.

 

UPLOAD METHODS

Print photo by uploading directly through your computer. You can also upload photos from your online album in Fotomax. Also available for
•  Dropbox    • Google Photos  • uHub Plus 

 

Remarks:

  • Min. charge HK$20 for online photo printing.

 

  • Express Service items incl. 2R, 3R, 4R, 4D, 5R, 6R Glossy Photo, ID Photo Glossy 8 pcs & ID Photo Stricker 8 pcs
  • Shop D&P promotion are not applicable to Online Printing Services.
  • Only Fotogram square photo can be selected for square image (ratio 1:1). Traditional photo size is not available (2R, 3R, 4R, 4D, 6R, 8R, 8F). 
  • Max. 300 images per upload and max. 16MB per image, depending on the selected shop.
  • All uploaded images will be compressed without affecting output quality.
  • Each order can be divided into several sub-order. Max. upload 1600MB per sub-order.

 

DOCUMENT PRINTING

High quality Fuji Xerox document print out in both color and B&W up to the size of A3, available for pick up after 2 hours (ordered before 4pm) at any Fotomax shops. (based on online payment completed)

 

UPLOAD METHODS

You can print your document through GOVT FORM

 

GOVT FORM

You can print document by uploading your document through your computer.

 Google Drive, uHub Plus

 

You can print your document by download to your local computer and print by us.

 GMAIL, YAHOO, HOTMAIL

 

Remarks: Document Printing Support File format: PDF, DOC, DOCX, PPT, PPTX

 

  

SIZE PER PAGE

1-49 PAGES

50-99 PAGES

100 PAGES OR ABOVE

A4 B&W Output 

HK$4.0

15% OFF

35% OFF

A3 B&W Output 

HK$5.5

15% OFF

35% OFF

A4 Color Output 

HK$5.0

15% OFF

35% OFF

A3 Color Output 

HK$8.00

15% OFF

35% OFF

 

SIZE PER PAGE

1-49 PAGES

50-99 PAGES

100 PAGES OR ABOVE

A4 B&W Output 

HK$4.0

15% OFF

35% OFF

A3 B&W Output 

HK$5.5

15% OFF

35% OFF

A4 Color Output 

HK$5.0

15% OFF

35% OFF

A3 Color Output 

HK$8.00

15% OFF

35% OFF

 

*Service charge for document file output service is calculated on the actual page number printed. However, additional charge will be added to per page printed for using “multiple pages per page” function.

Size

Additional charge For "Multiple Pages Per Page"

50-99 PAGES

100 PAGES OR ABOVE

A4 B&W

$2.0/page

15% OFF

35% OFF

A3 B&W

$2.8/page

15% OFF

35% OFF

A4 Color

$2.5/page

15% OFF

35% OFF

A3 Color

$4.0/page

15% OFF

35% OFF

 

2.3.1  What is website DIY system requirement?

System Requirement:

Suggested Web Browser: Chrome 27 or above, Firefox 21 
* Do not support in-app browser!!

 

2.3.2  Is it necessary to register as online member before ordering calendar and other gift items in this web site?

It is not necessary to register as member at our web for ordering of calendar and other gift items. However, in order to purchase Photo book, customer must required to register as member for ordering.

 

2.3.3 Can I order other gift items here?

We will add more gift items for ordering online from the time to time. Please see our latest offer at the menu bar.

 

2.3.4 What styles of Paper / Gift items are available for ordering here?

We offered not only our house design, and we also offer Bella's Design Gallery, Hello Kitty for Paper and Gift items. You can click the menu bar to select your favorite designs.

 

2.3.5 How long does it take to order Paper & Gift Item ?

Order production time will be shown at the product page as stated by working days, after shopping checkout, the system will generated the earilest pick up / shipping date.

 

2.3.6 I don’t know how to order Paper/Gift Item. Is there any instruction in the web site?

Both Paper and gift items are designed by DIY way. It is simple and easy to design calendar and gift items. We also provide tutorial of ordering calendar for reference.

 

2.3.7 Can the images on personal album can be used for design of Paper & Gift Item?

Yes, images on Fotomax website can be used for design of Paper & Gift item.

 

 

2.3.8 What is the minimum resolution required for making calendar?

 

Product

Image Size (Inches)

Minimum Resolution (Pixels)

Wall Mount Calendar

12 x 16.5

2400 x 3300

Desktop Calendar

3.5 x 5

700 x 1000

 

 

2.3.9 How much does it cost for ordering online?

Please refer to our pricing page or product page.

 

BEFORE DESIGN

 

2.3.10  Can I temporarily save unfinished calendar design?

You could save your unfinished calendar design via my project, this function only applied to fotomax login member only.

 

 

2.3.11  In addition to using image files in this computer, can I use images in other online album?

We have linked up Facebook, Picasa & Dropbox online albums. Just follow instruction in the web page, login and authorize using content of online album. For login user, you can also use your album to add image to DIY.

 

 

2.3.12  Can I order the calendar which I have finished designed last time?

You can continue complete or reorder the calendar via my project; however, please be sure that you have to save the project before added to shopping cart. Please be noted that you have to re-name each project to avoid overwrite previous projects.

 

2.3.13  My images look pale. Can they be adjusted during printing, just like adjusting the brightness and color during printing photo?

We are sorry that we cannot adjust brightness and color of your images since designed calendar files are composed file and cannot be adjusted. We recommend you modify your images with image modify software before designing calendar or select normal photo for designing calendar. Images will not be adjusted during printing process.

 

 

2.3.14  What file format should I upload?

 Online calendar ordering support JPG image file.

 

2.3.15  Can I upload my own graphic design?

We are sorry that your own graphic design cannot be used at our diy interface.

 

 

2.3.16  Can I add text to my calendar? Does it support Chinese font?

 Any font that is installed at our server, including Chinese font, and English font can be supported.

 

 

 

2.4.1 Why do I order online?

You could order our selected products at our e-shop. According to our bonus scheme, you could also redeem the prodcut dircetly or use bouns points as payment to enjoy our latest offer.

 

2.4.2 Bonus Scheme

Bonus Point Redemption Program will be calculated on net spending for each transaction excluding any decimal

point.

Bonus Point Redemption Program is applicable to online printing service, photofinishing, digital imaging services,

professional services and merchandises. For every spending of $1 on online printing service, photofinishing, digital imaging services and professional services, 5 bonus points will be awarded. For every spending of $1 on merchandise, 1 bonus point will be awarded.

The cumulative points can be used to redeem selected services or products for free or at special redemption price at Fotomax shops and website (www.fotomax.com).

The cumulative points can also be used as payment at Fotomax shop and website (250pts=$1).

All points will be deduced when using points to exchange services or products at shop, the remaining amount can be paid by other payment means.

Bonus points have no monetary value and cannot be exchanged or redeemed in any way for cash or other electronic value (such as value stored on the Octopus card).

One membership account for each member. Member can use points from individual account only, and cannot use the points jointly with other member's account.

Expiry date of bonus point for Bonus Point Redemption Program are 31 March and 30 September of each year.

Members have to redeem the points for designeated services or products, or use the points as payment at Fotomax shops or website on or before expiry. All points will be expired after 11 pm on due date. ( Expiry date for bonus points earned from 1April to 30 September is 31 March of next year; expiry date of bonus points earned from 1 October to 31 March next year is 30 Sepember of next year.)

Cancellation and replacement of services or products redeemed is not accepted once the redemption process is confirmed.

Refund/ Return Policy is not applicable to all services or products redeemed with bonus point.

Purchase with member card can also enjoy our "Total Satisfaction Guarantee". However, bonus points equivalent to points earned for the amount refunded will be deducted from member's account in case of refund/ return.

Fotomax reserves the right to change the terms and conditions without prior notice to customers.

3.1 Can the order be reprint or refund?

Refunds are not applicable to ALL transactions.

 

3.2 By Fotomax's exclusive “Online Printing Quality Guarantee", if you are not completely satisfied with your photos for whatever reasons, please bring along the photos and the e-receipt to the any Fotomax outlet within 10 days (from pick-up date) for reprint.

 

Delivery Charges cannot be refunded circumstance.

4.1 Place an Order

4.1.1 How to order photo?

Please login first, then click "My Album". After the images that you want to print, click "Order Album Photo".

  1. Fill in the print size and quantity, then click "Continue". You can also select printing all the images with the same size and quantity by using the tool box at the top. To delete any single image, just click the "Delete" button below each image.
  2. Select Pick-Up method:
    (i) Select Fotomax, and then choose the designated outlet. (Please check the opening hours of your selected outlet)
    (ii) Select Mailing service and fill in the mailing details.
  3. Fill in customer's and recipient's information. If you choose mailing service, please fill in the mailing details.
  4. Confirm all the order information and click "Pay" to proceed to payment.
  5. Click "Continue" to go to the secured payment platform of "PayDollar (Hong Kong) Ltd." and proceed with credit payment.
  6. After order confirmation, an e-receipt will be sent to your submitted email address. Order details including pick-up time and outlet and order information will be listed in the e-receipt. Please keep the e-receipt for order reference. Besides, we suggest you to print the e-receipt out and bring along with you for order pick-up
 
4.1.2 What is the minimum resolution required for printing photos?

Photo quality is in proportion to the resolution of image file. It is important to ensure that the image file reaches the min. resolution for printing the photo size required. Please refer to the resolution table below for minimum printing quality recommendation.

 

Product

Image Size
(Inch)

The Best Resolution
(Pixels)

Minimum Resolution
(Pixels)

1.5"x2" Digital Photo 8 pcs

1.5 x 2

450 x 600

270 x 360

2R

2.5 x 3.5

750 x 1050

450 x 630

3R

3.5 x 5

1050 x 1500

630 x 900

4D (4.5"x6")

4.5 x 6

1350 x 1800

810 x 1080

4R

4 x 6

1200 x 1800

720 x 1080

5R

5 x 7

1500 x 2100

900 x 1260

6R

6 x 8

1800 x 2400

1080 x 1440

8R

8 x 10

2400 x 3000

1440 x 1800

8F

8 x 12

2400 x 3600

1440 x 2160

Photo Mouse Pad

6 x 8

1800 x 2400

1080 x 1440

Photo Mug

3 x 5.25

900 x 1575

540 x 945

4R 3D Photo with Frame

4 x 6

1200 x 1800

720 x 1080

Aluminum Bottle 600ml

3 x 5.25

900 x 1575

540 x 945

Aluminum Sport Bottle 400ml

3 x 5.25

900 x 1575

540 x 945

Softy Cushion

8.25 x 11.68

2475 x 3504

1485 x 2103

Multi-purposes Shoulder Bag

7.5 x 10.5

2250 x 3150

1350 x 1890

Puzzle 120pcs w/ Frame

7.7 x 11.4

2310 x 3420

1386 x 2052

Metal Compact Mirror

2.36 x 2.36

708 x 708

425 x 425

Metal Card Holder

1.93 x 3.46

579 x 1038

348 x 623

Laser Crystal Glass Key Ring

2.5 x 2.5

700 x 700

450 x 450

A3 Poster

12 x 16.5

2400 x 3300

-

Memo Pad (Large)

3.55 x 4.88

710 x 976

-

Memo Pad (Small)

2.85 x 3

570 x 600

-

Notebook (Mono Color Inside)

4 x 4.5

800 x 900

-

Sketch Book

4 x 6

800 x 1200

-

Coloring Book

4 x 6

800 x 1200

-

Bookmark Set

2 x 2

400 x 400

-

Postcard Set

4.5 x 6

900 x 1200

-

Wall Mount Calendar

12 x 16.5

2400 x 3300

-

Desktop Calendar

3.5 x 5

700 x 1000

-

X'mas Greeting Card

3.5 x 5

700 x 1000

-

A3 Mega Mat

11.7 x 16.5

2400 x 3300

-

AvatarOn SwitchCover

 

 3.4 x 3.4  1016 x 1016  -

 

 

 
4.1.3 Is there any minimum order quantity?
There is no minimum requirement on printing quantity. Yet, all printing orders must be of HK$20 or above.
4.1.4 Photo Cropping of Print from Digital Media

Most digital cameras capture images in the ratio of 4:3. If we print these digital images on traditional photo paper which is in the radio of 3:2, there will be cropping of the images. You can choose one of the following ways to print the photos out.

 

Fill-In
Fully cover the photo paper with the digital images. However, the upper and lower part of the images will be cropped away (example from landscape image).

 

Fit-In
Print the whole digital image on the photo paper.

 

Direct Out
If you do not need our adjustment of color and contrast for your digital file, please select "Direct Out". However, please note that the color and contrast of digital file view on monitor may not be the same as that printed on photo paper.

 
4.1.5 When can the order be pick-up?

Production Lead-time (Excluding photo premiums):

Order Time Earliest Pick-up Time
Fotomax Before 0:00 midnight 3:00 pm, next working day
After 0:00 midnight

3:00 pm, next working day

e.g. order on 1 Nov, pickup on 2 Nov  

Mail Before 9:00 am Send on next working day
After 9:00 am Send on follow of next working day


Production Lead-time of Photo Gift (Mailing services is NOT available):

Product Working Day
(Order before 9:00a.m.)
Cartoon Frame 4 days
Photo Mug 7 days
Aluminum Bottle 7 days
Photo Mouse Pad 9 days
Paper Items 9 days
Cloth Items 7 days
Puzzle 120pcs w/ Frame 9 days
Metal Compact Mirror 9 days
Metal Card Holder 9 days

 

 

 
4.1.6 How to change my password?
You can pick up your order at any Fotomax outlets or, by mail. If you choose to pick up at Fotomax Stores, you can also have someone to pick up the order for you. For self-pick-up, we suggest you to:
  • >Print and bring along the e-receipt to the selected outlet and, present to shop staff for pick up verification. Or,
  • Provide the customer name, contact phone number and order number for verification. After checking the orders, just sign at the delivery note and it is done. Please click here to check Fotomax outlets' detail address, phone number and opening hours.
 
4.1.7 Online Printing – Price List
Please refer "Print List of Online Printing"
 
4.1.8 Redeem Online Package
 
1. To login as online member and purchase online package
 
2. After paid by online payment (credit card / bouns point), user could click "use package now" at the invoice page, or user could click "My Account" and select My Bouns Point .
 
3. Go to the line with the "use" button, user will be redirect to the correspondence redeem product.
 
**For Package Redemption, the system will display from "USE" to "IN USE". If customer cannot complete to redemption at any reasons, please re-try to redeem via re-login after 60 minutes.
 
4.1.8b Redeem Online via Shop Coupon (i.e. LaiSee)
Step 1
To redeem "LaiSee" via shop coupon, please remove the silver ink cover, and get the "online redemption code"
 
Step2 

Coupon Holder required to visit related redemption product, then select "Personalized" to complete the design, and place the item to shopping cart.

Remarks: For redemption of "LaiSee" and "YearAlbum", redemption required to be one of a time, if customer wishes to complete multiple designs, please separate different orders.

 
1. Select "Use Coupon / Prepaid Card" at Payment Option at checkout page
2. Input the code from your source such as LaiSee Coupon, YearAlbum Coupon, EDM Offer or Prize...
3. Press "ADD" Button and then Press "Continue"
 
The price will be updated and calculated the correct amount.
 
 

4.2 Payment

4.2.1 How to pay and which currency is accepted?

Fotomax offers you online credit card (VISA/MASTER/American Express) payment.

Fotomax only accept Hong Kong Dollars currency for payment.

 

4.2.2 Is it secure to pay online in Fotomax.com?

It's secure to pay online in fotomax.com / fotomaxonline.com. You will be referred to the secured payment platform of "AsiaPay" where all the credit card information will be encrypted with 128bit SSL (Secure Socket Layer).  If the Card Issuer has launched the "Verified By VISA" or "MasterCard SecureCode"/"Master Pass"  services already, you are required to provide your "Verified By VISA" or "MasterCard SecureCode" password for verification.

Remarks: fotomax.com/fotomaxonline.com servers do not process or store any credit card information.

Cardholders using Internet Explorer 6 or older version in Window XP will be unable to make payment.

Not Support Area: Bulgaria, Cameroon, China, Egypt, Indonesia, Iran, Israel, Lithuania, Malaysia, Morocco, Nigeria, Pakistan, Romania, Russia, Turkey, Ukraine, Vietnam, Yugoslavia, Netherlands.

 

4.2.3 If I accidentally closed the payment windows throughout the payment process, what shell I do?

  • If you have not submitted credit card information, please click "My Album" to resume the order and pay again.
  • If you have already submitted credit card information, please go to "Member Info" and check the order status shown in the "Order Record" Section. · "Paid" Status means payment was processed successfully. Your order is under processing. (For related order information, please click at the order number or refer to e-receipt.)
  • If your order record is not shown or the status is "Not Paid", the order is being cancelled. There shall be no charge applied to the order. For any inquiry on payment, we suggest you to call the card issuing bank / organization directly, or click to AsiaPay / PayDollar's "PayDollar PayVerify" system for your credit card transaction query. Or, you may call our Customer Services Hotline 3189 1648 during office hour.

4.2.4 If there is no response from the payment windows after being waiting for long, what shall I do?

If there is no response from the payment windows for long, it may indicate that problem occurs in the transaction. As payment is processed in the payment platform of AsiaPay and Bank's server, we suggest you to call the card issuing bank / organization directly to confirm the payment status, or click to AsiaPay / PayDollar's "PayDollar PayVerify" system for your credit card transaction query. You may also call our Customer Services Hotline 3189 1648 during office hour.  

4.2.5 When will I be debited?

Bank will debit your credit card account once the payment is confirmed.  

4.2.6 What should I do if I do not receive the e-receipt after payment?

Please click here for any order inquiry.    

4.2.7 How can I check my order record?

Just login your fotomax.com account and go to "Member info" to check your order record.  

4.2.8 NEW “PAY AT SHOP” PAYMENT METHOD AVAILABLE

Customer order gift items, document printing online, Fotomax Website provides one new way payment method. Fotomax Website newly launched “Pay at Shop”. At the Checkout page, when customer not selected “Pay by Bonus Points”, or “Coupons”, “Pay at Shop” option will be appeared. Once customer confirmed order, payment notification will be sent via e-mail, and the payment can be completed at same pick-up Fotomax Shops. When payment transaction completed, formal e-shop receipt will be sent and pickup date and time will be stated at the receipt. Customer pickup the product according to the e-shop receipt.

** This payment “Pay at Shop” cannot be used from online photo printing, online package, trade items, and bonus point redemption.

*** Partial Disney Product can be checked out via “Pay at Shop” only  

4.4 Delivery

4.4.1 Can I authorize someone to pick up the order for me?

Yes. Please fill in the information of your relatives/friends in the customer Info of shopping cart and he/she will also receive a copy of the e-receipt. Just ask them to print out the e-receipt and bring along to the selected outlet to pick up the order. Or, you can print the copy of your e-receipt and pass to your relatives/friends and let them pick up for you in the selected outlet.    

4.4.2 Can I change the pick-up location?

You cannot change the pick-up location once the order is confirmed as your order will be processed immediately. Therefore, please check after selecting the pick-up outlet.

4.4.3 If I cannot pick up the order by the pick-up date, what should I do?

All the orders will be kept in the selected outlets for 3 months. Just go to the selected outlet to pick up your order within the period of time.  For product not picked up after 3 months from the Delivery Date, Fotomax will handle the product at its own discretion without prior notice.   

4.4.4 Mailing Service

Fotomax also offered mailing service for both local and international mailing address. We also offer local register post (service by Hong Kong Post) once ordered value over $100. For the international mail, we offered register mail that ensure your product will be received by you.

4.4.5 To Pick up your Redemption and E-SHOP

To pick up your redemption and e-shop orders, please provide your contact no. and password at your selected outlet for verification.

4.6 How can I pick up my order from EF Locker? (launch soon)

        1. Go to selected EF Locker pick up after receiving the SMS pick up notification

2. Press "Pick Up” on the locker screen and enter the 8-digit verification code shown in the SMS

3. The corresponding grid door will open automatically

4. Take out the parcel and close the grid door to complete the pick up process

5. More graphic information, please refer to https://htm.sf-express.com/hk/en/other_services/intelligent_cabinet/user_guide/

 

 

Photo Printing Price List

SERVICES SELLING PRICE
1.5” x 2” ID Photo 8 pcs HK$70.00
1.5” x 2” ID Sticker 8 pcs HK$90.00
2R HK$5.00
3R HK$1.80#
4R HK$1.80#
4D (4.5” x 6”) HK$1.80#
5R HK$12.00
6R HK$15.00
8F (Matte Paper) HK$25.00
8R (Matte Paper) HK$20.00


#This offer only applied to onilne credit card payment

* Online Photo Printing minimum charge is HK$20. It is also required to meet the minimum order value of HK$20, when using redeemed package. e.g. no. of photo printed for 4R  package is 12 pcs. 

** Related Information: Photo Cropping

 

FOTOGRAM LIFESTYLE PHOTO PRICE FOR 89mm PRICE for 102mm
Fashion HK$3.0 HK$4.0
Classic HK$3.0 HK$4.0
Trendy HK$3.0 HK$4.0
Stylish HK$3.0 HK$4.0

 

***Only apply to square photo (ratio 1:1)

 

If customers submit online photo order after 9:00am, and pick up photos on the same day, an additional fee for each photo will be charged. 

Document Printing Price List

SIZE PER PAGE 1-49 PAGES 50-99 PAGES 100 PAGES OR ABOVE
A4 B&W Output  HK$4.00 15% OFF 35% OFF
A3 B&W Output  HK$5.50 15% OFF 35% OFF
A4 Color Output  HK$5.00 15% OFF 35% OFF
A3 Color Output  HK$8.00 15% OFF 35% OFF

 

 

*Service charge for document file output service is calculated on the actual page number printed. However, additional charge will be added to per page printed for using “multiple pages per page” function.

Size

Additional charge

50-99 PAGES

100 PAGES OR ABOVE

A4 B&W

$2.0/page

15% OFF

35% OFF

A3 B&W

$2.8/page

15% OFF

35% OFF

A4 Color

$2.5/page

15% OFF

35% OFF

A3 Color

$4.0/page

15% OFF

35% OFF

 

 

 

 

Online Photo Printing

 PICK UP METHOD ORDER TIME EARLIEST PICK-UP TIME
FOTOMAX SHOPS Before 0:00 midnight 3:00 pm, next working day
After 0:00 midnight

3:00 pm, next working day

e.g. order on 1 Nov, pickup on 2 Nov  

MAIL Before 9:00 am Send on the next working day
After 9:00 am Send on the next 2 working day

 
* 2 working days for Matt photo paper online printing.  

 

Online Document Printing

ORDER TIME EARLIEST PICK-UP TIME
Before 4:00 pm After 2 hours at selected shop
After 4:00 am After 2 hours of new business day at selected shop 

PHOTOS & DOCUMENT PHOTO GIFT
Pick up at Fotomax shop, free of charge Pick up at Fotomax shop, free of charge

Photo Printing

4R QUANTITY

Local (HK) ZONE 1 ZONE 2 ZONE 3
1 - 19pcs HK$20.00 HK$47.00 HK$50.00 HK$51.00
20 - 29pcs HK$20.00 HK$55.00 HK$58.00 HK$60.00
30 - 39pcs HK$20.00 HK$64.00 HK$67.00 HK$70.00
40- 49pcs HK$20.00 HK$72.00 HK$76.00 HK$79.00
50 - 59pcs HK$35.00 HK$80.00 HK$85.00 HK$88.00
60 - 69pcs HK$35.00 HK$88.00 HK$93.00 HK$97.00
70 - 79pcs HK$35.00 HK$97.00 HK$102.00 HK$106.00
80 - 89pcs HK$35.00 HK$105.00 HK$111.00 HK$116.00
90pcs or above HK$35.00 HK$113.00 HK$120.00 HK$125.00

 

For details on mailing district classification, please refer to Hong Kong Post Website

* Base on photo prints: 2R,3R,4R,4D

*** Overseas mail include service fee for registered mail 

**** Delivery Charges cannot be refunded under any circumstance.

 

"SF Locker" Pick up - Applicable for Photo/Document Printing (Based on HKD)

Quantity

Local (HK)

1 - 19pcs

$20.0

20 - 29pcs

$20.0

30 - 39pcs

$20.0

40- 49pcs

$20.0

50 - 59pcs

$35.0

60 - 69pcs

$35.0

70 - 79pcs

$35.0

80 - 89pcs

$35.0

90pcs or above

$35.0

 

• The Service scope of "SF Locker" is only applied for HK area selected location

• Customer provide valid mobile phone in order to received SMS from SF Locker Service provider.

• The customer chooses the SF Locker and fails to complete the pickup within the first 24 hours after the courier successfully dispatched to the locker. An accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.

• No refund of delivery fee on any circumstances.