PRIVACY POLICY

NOTICE TO CUSTOMERS RELATING TO PERSONAL DATA (PRIVACY) ORDINANCE

Notice to Fotomax Member

(A) You are not obliged to provide Fotomax with your personal data. However, such provision is necessary so as to enable Fotomax to provide you with the services or products which you are requested.

(B) The purposes for which your personal data (including : name, telephone number and email address) may be used are as follows:

1. the daily operation of the services and products provided to you;
2. designing services or products for customers' use;
3. marketing imaging services or products;
4. research services or products;
5. meeting the requirements to make disclosure under the requirement of any law binding on Fotomax;
6. informing you of any member benefits for Fotomax members; and
7. any purposes relating to above.

Sensitive Data Protection Mechanisms

Fotomax is committed to protecting your personal data and employs a variety of measures to prevent unauthorized access, use, or disclosure. We implement the following data protection mechanisms:

• Data Encryption: We use industry-standard encryption technology (such as SSL/TLS) to protect sensitive data transmitted over the internet, ensuring that your personal information is not intercepted or tampered with during transmission.
• Storage Security: Your personal data is stored on secure servers protected by firewalls and access controls. Only authorized personnel can access this data.
• Access Control: We implement strict internal controls to limit access to your personal data and ensure that only authorized employees and service providers can process this information.
• Data Anonymization: In certain cases, we may anonymize your personal data to further protect your privacy, making it impossible to directly identify you.
• Regular Audits: We regularly review and update our security measures to ensure compliance with the latest industry standards and legal requirements.

(C) Your personal data held by Fotomax shall be kept confidential but Fotomax may provide such information to any agent, contractor or third party service provider who provides administrative, telecommunications, market research, computer, payment or other services to Fotomax in connection with the operation of its business;

(D) You are entitled to request access to data held by Fotomax about you or your account and to update or correct such data. If you no longer wish to receive Electronic Messages from Fotomax, please login to your online account and change your account info; or click the unsubscribe link at our promotional emails to opt-out.

(E) All requests for access to data or correction of data or for information regarding policies and practices and kinds of data held should be addressed as follows:

Account Deletion Policy
Fotomax provides the option to delete your account. If you wish to remove your account or any purchase records or uploaded files, please contact our customer service department.

The Data Protection Officer
Fotomax (F.E.) Limited
8/F Tsuen Wan Ind Centre
220 Texaco Road, Tsuen Wan, N.T. Hong Kong
Tel : 3189 1648
Fax : 3189 1608
E-mail:privacy@fotomax.com

Notice to Visitors / Customers on collection of data on Fotomax website (www.fotomax.com)

Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access the Company’s website. We use cookies on our website to:

• recognise you whenever you visit this website
• obtain information about your preferences, viewing and browsing behavior, online movements and use of the Internet
• keep track of the items stored in your shopping basket and take you through the checkout process
• carry out research and statistical analysis to help improve our Services and to help us better understand our visitor and customer requirements and interests
• save your online ordering items and photo, whether you browse as member or no-member.
• make your online experience more efficient and enjoyable
• enable tighter security

The information we obtain from our use of cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identity you personally. To the extent that non-personal data is combined with personal data, we treat the combined data as personal data for the purposes of this Privacy Policy Statement. In certain circumstances we may collect personal data about you, but only where you voluntarily provide it by completing an online form, or where you purchase goods from our website or use the Services.

If you want to disallow the use of cookies, you can do so on your own web browser. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our website.

Collection of personal data during ordering on Website

During online ordering at our Website, customers may be required to give personal data including customer name, telephone number, email address and postal address (collectively “Personal Data”). Refusal to provide such information may render us unable to handle any order you are making.

Use of “Transaction Data” Collected

“Transaction Data” collected will be used only for handling of online order. We shall keep the “Transaction Data” confidential at all times.

Retention of “Transaction Data”Collected

In customers’ dealings with us and for auditing purposes, “Transaction Data” and records of customers’ online transactions will be kept and retained by us for 3 years. Such information will be erased from our system in accordance with our internal policy.

Fotomax membership will automatically expire if no transaction has been recorded in the past 36 months at Fotomax shops or Fotomax website; in this case, member profiles, or any information contained in profiles, will be deleted.

QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices. If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data deletion, or wish to delete your membership with our company, please contact us via: (i) the “Contact Us” section of our website; or (ii) an email to privacy@fotomax.com.

Our Privacy Office’s contact details are: The Data Protection Officer, Fotomax (F.E.) Limited, 8/F Tsuen Wan Ind Centre 220 Texaco Road, Tsuen Wan, N.T. Hong Kong, Tel : 3189 1648, Fax : 3189 1608, E-mail: privacy@fotomax.com.