MY FOTOMAX

We know you so well. Stay close with Fotomax for your exclusive offers.

• We are pleased to offer two membership plans for our esteemed customers: FOTOMAX Membership (Free) and FOTOMAX PLUS Membership (Paid).

FOTOMAX PLUS MEMBER (TERMS AND CONDITIONS)

The FOTOMAX PLUS Membership is a bespoke program designed to provide our valued clients with an array of benefits and a premium service experience. By joining FOTOMAX PLUS Membership, you will enjoy the following distinguished privileges:

• Welcome Package: Upon joining, receive a generous welcome package valued at over HKD $260, offering you an immediate taste of VIP treatment.
     * Digital Photo Printing $50 Cash Coupon x 1 (Shop)
     * Digital Photo Printing $50 Cash Coupon x 1 (Website & For Next Day Pick Up)
     * Customized Mug/ Water Bottle/ Glass $50 Cash Coupon x 1 (Website)
     * Pet Shooting/ Anytime Photoshoot Package $50 Cash Coupon (Shop)
     * FOTOMAX PLUS Welcome Gift Redemption Coupon (Shop)
• Birthday Privileges: During your special birthday month, FOTOMAX will present you with an exquisite birthday gift valued at over HKD $120, ensuring each year is a memorable and luxurious celebration.
   * $20 Shopping Cash Coupon (Coupon can be used upon purchase $100 or above at shop)
   * PHOTOBOOTH Shooting x 1 time (Shop Redeem)
   * FOTOMAX PLUS Birthday Gift Redemption Coupon (Shop)
• Exclusive Discount Offers: Enjoy up to 15% off on photo and document printing, personalized gifts, and professional photo lab services, adding value to every purchase.
• Exclusive Product Promotions: Benefit from exclusive sales events and a variety of product offers tailored to your shopping preferences.
• Prestige Experience: Indulge in personalized and exclusive high-end services, elevating your FOTOMAX journey to a truly prestigious level.

The FOTOMAX PLUS Membership requires only a modest annual fee, granting you unparalleled luxury benefits, making it ideal for frequent FOTOMAX users seeking to maximize their rewards.

MEMBER DISCOUNT TERMS AND CONDITIONS (Applicable for FOTOMAX Membership and FOTOMAX PLUS Membership)

• Member Discount offer only applicable for photo printing, document printing, and personalized gift for both shop and website.
• Member Discount offer: Not applicable to Samsung Product, Heartwarming Stamps, Mini Name stickers, Cloth Stickers, Wedding Stickers, Personalized Stamp and Accessories.

MEMBER BONUS POINT SCHEME (TERMS AND CONDITIONS)

• Applicable for FOTOMAX Member and FOTOMAX PLUS Member
• Bonus Point Program is applicable to spending on photo printing, document printing, photofinishing, digital imaging services professional lab services and merchandises at Fotomax or Fotometa shops & website .
• For every spending of $1 on photo printing, document printing, photofinishing, digital imaging services and professional lab services. 5 bonus points will be awarded. For every spending of $1 on merchandise, 1 bonus point will be awarded.
• Bonus Point Program will be calculated on net spending of each transaction excluding any decimal point.
• Expiry date of bonus point for Bonus Point Program is 31 March and 30 September of each year. All points will be expired and deleted after 11pm on due date.(Expiry date for bonus points earned from 1 April to 30 September is 31 March of next year; expiry date of bonus points earned from 1 October to 31 March next year is 30 September of next year.)
• Bonus points can also be used as payment at Fotomax shops and website (250pts=$1).
• All bonus points will be deduced when using bonus points for payment. The remaining amount will be paid by other payment means.
• Member is requested to input password for verification when using bonus point for payment or redemption.
• Bonus points have no monetary value and cannot be exchanged or redeemed in any way for cash or other electronic value (such as value stored on the Octopus card).
• Cancellation and exchange of services or products redeemed is not accepted once the redemption is confirmed.
• Refund/ Return Policy is not applicable to all services or products redeemed with bonus point.
• Purchase made with membership can also enjoy our "Total Satisfaction Guarantee". However, bonus points equivalent to points earned for the amount refunded will be deducted from member's account in case of refund/ return.
• One membership account for each member. Member can use bonus points from individual account only and cannot use bonus points jointly with other member's account.
• Fotomax membership will automatically expire if no transaction has been recorded in the past 36 months at Fotomax shops or Fotomax website; in this case, member profiles, or any information contained in profiles, will be deleted.
• Fotomax reserves the right to change the terms and conditions without prior notice to customers.